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Refund policy
🔁 Return & Refund Policy – Fut Latino
At Fut Latino, we send all orders to our factory on the same day they are placed. This ensures the fastest possible delivery for our customers. Because of this fast processing, our refund policy is structured as follows:
⏱️ Cancellation & Refund Timeline
| Timeframe | Refund |
|---|---|
| Within 24 hours of purchase | ✅ Full refund (100%) — no questions asked |
| 24 to 48 hours after purchase | ✅ 80% refund — your order is already in production (20% processing fee) |
| After 48 hours | ✅ Refund available only after you receive and return the product to us |
👕 Personalized / Custom Items
Orders with custom name and number personalization are non-refundable after 24 hours, as they are made exclusively for you and cannot be resold.
🛠️ Defective or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at futlatinoshop@gmail.com. We will evaluate the issue and resolve it promptly — either with a replacement or a full refund.
⚠️ Important Regarding Sizing
All our products are made to order, and we provide detailed size guides on every product page. For this reason, we do not accept returns or refunds due to sizing issues. Please review the size chart carefully before placing your order.
📦 How to Return an Item (After 48 Hours)
- Contact us at futlatinoshop@gmail.com with your order number
- We will send you return instructions via email
- Ship the item back to us (item must be unworn, unused, with tags and original packaging)
- Once we receive and inspect the item, your refund will be processed within 10 business days
⚠️ Items sent back without prior authorization will not be accepted.
❌ Non-Returnable Items
- Gift cards
- Personalized/custom items (after 24 hours)
- Items without original tags or packaging
- Items that have been worn or washed
💸 Refund Processing
Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process and post the refund.
If more than 15 business days have passed since approval and you haven't received your refund, please contact us at futlatinoshop@gmail.com.
📩 Questions?
We're here to help. Contact us anytime at futlatinoshop@gmail.com. We always respond.